Technology is not here to damage or attack the traditional ways of adjudication, instead it is here to help, expand, the role of legal practitioners in the execution of justice. It follows, that lawyers who have reservations toward the complex nature of litigation, and the challenges of alternative dispute resolution (ADR) , will certainly find online dispute resolution (ODR) easier to comprehend.

The new European Union legislation states the ADR Directive will cover ADR at most levels of e-commerce . This in a big way, signifies the provision of available ADR procedure for all contractual disputes in virtually every sector, and in all Member States. This provision makes it mandatory for every seller/trader an obligation to inform a buyer/user about the ADR as an option when a dispute cannot be settled directly between the buyer and seller. There is the requirement of sellers, to create a link to an ODR platform on their websites to inform their buyers of the option to resolve disputes through an online dispute resolution platform.

At the rate ODR advancing, it is obvious it has got a grip on the future of dispute resolution processes. It is estimated that once consumers/buyers understand the use of ODR, there is bound to be a reduction in costs of over €250,000,000 yearly.

Promoting the use of technology in dispute resolution is an excellent way, and a great platform to use in workplace disputes, family/private matters as well as interestingly the real-time election monitoring medium.

As identified, ODR helps consumers resolve disputes with sellers/traders when they have issues with a purchased product or service. ODR steps in,  to accelerate the process of dispute resolution for the buyer, who may be have challenges getting some compensation or restitution for a broken contract agreement, which may have been expressly or impliedly entered by both parties.

The future of law with the evolution of ODR looks extraordinary, do you feel the same ?